Terms and Conditions

TABLE OF CONTENTS:

Article 1 - Definitions
Article 2 - Identity of the Website Operator & Supplier
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Costs of Exercising the Right of Withdrawal
Article 8 - Warranty and Conformity
Article 9 - Delivery and Execution
Article 10 - Long-Term Agreements: Duration, Termination and Extension
Article 11 - Payment
Article 12 - Complaints Procedure
Article 13 - Disputes
Article 14 - Additional or Deviating Provisions
Article 15 - Payment Obligation
Article 16 - Returns in Case of Error, Defect or Return Request
Article 17 - CESOP

 

ARTICLE 1 - DEFINITIONS

In these general terms and conditions, the following terms shall have the following meanings:

Supplementary agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance agreement, and these are delivered by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;

Cooling-off period: the period within which the consumer may exercise their right of withdrawal;

Consumer: the natural person who is not acting for purposes relating to trade, business, craft or profession and enters into an agreement with the entrepreneur;

Day: calendar day;

Digital content: data produced and supplied in digital form;

Long-term transaction: an agreement concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any tool that enables the consumer or entrepreneur to store information directed personally to them in a way that allows future consultation and unaltered reproduction of the stored information, including email.

Right of withdrawal: the consumer’s option to withdraw from the distance agreement within the cooling-off period;

Model form: the withdrawal form made available by the entrepreneur that the consumer can fill out to exercise their right of withdrawal;

Entrepreneur: the natural or legal person who offers products and/or (access to) digital content and/or services to consumers at a distance;

Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, where up to and including the conclusion of the agreement, one or more means of distance communication are exclusively used;

Means of distance communication: a method that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time;

General Terms and Conditions: these general terms and conditions of the entrepreneur.

 

ARTICLE 2 – IDENTITY OF THE WEBSITE OPERATOR

Wattle Fashion is the operator of this website and the responsible party for all purchases made through this platform. Our company is registered in the Netherlands and serves customers worldwide.

We take full responsibility for order processing, customer service, shipping coordination, and product returns. Our goal is to provide a transparent, safe, and satisfying shopping experience for every customer.

Contact Details

Business Name: Loosdregt Ecom (trading as Wattle Fashion)
Chamber of Commerce (KvK) Number: 92619541
Address: Torenlaan 5B, 1402 AT Bussum, The Netherlands
Email: info@wattlefashion.com
Phone Number: +31 6 87 85 41 13

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and every order between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the distance contract is concluded, indicate that the general terms and conditions can be inspected at the entrepreneur and that they will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions shall, in deviation from the previous paragraph, be made available to the consumer electronically before the distance contract is concluded, in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not possible, it shall be indicated where the general terms and conditions can be consulted electronically and that they will be sent to the consumer electronically or in another way free of charge upon request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and in the event of conflicting conditions, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions in these general terms and conditions are at any time wholly or partially declared null and void or annulled, the remaining provisions shall remain in force and the void or annulled provision shall be replaced in mutual consultation immediately by a provision that approximates the meaning of the original as closely as possible.
Situations that are not covered by these general terms and conditions must be assessed in the spirit of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our general terms and conditions must be interpreted in accordance with these general terms and conditions.

 

ARTICLE 4 - THE OFFER

If an offer is of limited duration or subject to conditions, this shall be expressly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and cannot be a reason for compensation or termination of the agreement.
Product images are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.
Each offer contains information that makes it clear to the consumer what rights and obligations are attached to accepting the offer. This applies in particular to:
the price, excluding clearance fees and import tax. These additional costs are for the account and risk of the customer. The postal and/or courier service uses the special arrangements for postal and courier services for import. This arrangement applies when the goods are imported into the country of destination within the EU, which in this case is not applicable. For Australia, the postal and/or courier service collects GST (along with any clearance fees) from the recipient of the goods
any shipping costs
the manner in which the agreement is concluded and which actions are required for this
whether or not the right of withdrawal applies
the method of payment, delivery and execution of the agreement
the period for acceptance of the offer or the period within which the entrepreneur guarantees the price
the level of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular base rate for the used communication method
whether the agreement will be archived after conclusion and, if so, how it can be accessed by the consumer
the way in which the consumer can check the data provided under the agreement and, if desired, correct it before the agreement is concluded
all other languages besides English in which the agreement can be concluded
the codes of conduct to which the entrepreneur has committed and the way in which the consumer can consult these codes of conduct electronically
the minimum duration of the distance contract in the case of a continuing transaction
optional: available sizes, colours and materials

 

ARTICLE 5 - THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the associated conditions.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the agreement.
If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
The entrepreneur may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reason not to enter into the agreement, they are entitled to refuse an order or request with reasons, or to attach special conditions to the execution.
The entrepreneur shall, no later than upon delivery of the product, service or digital content, provide the consumer with the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
the address of the business establishment of the entrepreneur where the consumer can lodge complaints
the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal
information about guarantees and existing after-sales service
the price including all taxes of the product, service or digital content
any costs of delivery
the method of payment, delivery or execution of the distance contract
the conditions for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration
if the consumer has a right of withdrawal, the model withdrawal form
In the case of a continuing transaction, the previous paragraph only applies to the first delivery.

 

ARTICLE 6 - RIGHT OF WITHDRAWAL

Upon delivery of products:

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days.

This withdrawal period starts on the day after receipt of the product by the consumer, or a representative previously designated by the consumer and the entrepreneur. If:

the consumer has ordered multiple products in the same order, the withdrawal period starts on the day on which the consumer, or a third party designated by the consumer, has received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided the entrepreneur has clearly informed the consumer of this before the ordering process.

if the delivery of a product consists of several shipments or parts, the withdrawal period starts on the day on which the consumer, or a third party designated by the consumer, has received the last shipment or part; if

the agreement concerns regular delivery of products over a certain period, the withdrawal period starts on the day on which the consumer, or a third party designated by the consumer, has received the first product.

In the case of services and digital content not supplied on a tangible medium:

In the case of a service contract or a contract for the supply of digital content not supplied on a tangible medium, the consumer may dissolve the agreement within fourteen days without giving reasons. These fourteen days commence on the day following the conclusion of the agreement.

Extended withdrawal period for products, services and digital content not supplied on a tangible medium if not informed about the right of withdrawal:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article. If the entrepreneur

has provided the consumer with the information referred to in the previous paragraph within twelve months after the start of the original reflection period, the reflection period expires fourteen days after the day on which the consumer received that information.

During the reflection period, the consumer shall handle the product and packaging with care. He shall unpack or use the product only to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he shall return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of his right of withdrawal, he is obliged to notify the entrepreneur within 14 days after receipt of the product. The consumer must notify this using the model form. After indicating that he wishes to use his right of withdrawal, the consumer must return the product within 14 days. The consumer must be able to prove that the goods have been returned in time, for example by providing proof of shipment.

Return policy

By shopping at Wattle Fashion you agree to the following terms and conditions. These terms apply to domestic orders within Australia.

Return options

When you place an order with Wattle Fashion, you agree that the items will be returned directly to the seller. This seller may be located outside the country from which you placed the order.

Eco-friendly exchange

In addition to returns, we also offer unique, environmentally friendly exchange options.

 

ARTICLE 7 - COSTS OF EXERCISING THE RIGHT OF WITHDRAWAL

When exercising the right of withdrawal, only the return costs are at the consumer’s expense.

The entrepreneur shall refund the purchase amount as soon as possible, but no later than 14 days after the withdrawal, using the same payment method used by the consumer. Return shipment or conclusive proof of full return is required.

Any depreciation of the product caused by careless handling is the consumer’s responsibility. This does not apply if the entrepreneur has not provided all legally required information about the right of withdrawal. This must be done before concluding the purchase agreement.

 

ARTICLE 8 - WARRANTY AND CONFORMITY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

Any additional warranty provided by the trader, manufacturer or importer shall not affect the legal rights and claims the consumer may assert against the trader under the agreement. This also includes any promise made by the entrepreneur, its supplier, importer or producer to the consumer that grants rights or claims beyond those legally required in the event of failure to perform its part of the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The products must be returned in the original packaging and in new condition.

The warranty does not apply if:

the buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party

the delivered products have been exposed to abnormal conditions or have been handled carelessly or contrary to the instructions of the intermediary and/or on the packaging

the defect is entirely or partly the result of government regulations regarding the nature or quality of the materials used

 

ARTICLE 9 - DELIVERY AND PERFORMANCE

The website operator shall exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.

The place of delivery shall be the address that the consumer has made known to the company.

Subject to the provisions of paragraph 4 of this article, the company shall execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall receive the goods no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without cost. However, the consumer is not entitled to compensation.

All delivery times are non-binding. The consumer cannot derive any rights from the stated delivery times. Exceeding a term does not entitle the consumer to compensation.

If the agreement ends in accordance with paragraph 3 of this article, the website operator shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution of the agreement.

If delivery of an ordered product proves to be impossible, the website operator will make an effort to find a replacement item. At the latest upon delivery, the customer will be informed clearly and comprehensibly that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items.

The risk of damage and/or loss of products rests with the website operator until the moment of delivery to the consumer or a representative designated in advance and made known to the website operator, unless expressly agreed otherwise.

Total delivery time = processing time + shipping time. All estimated/typical delivery times are based on current data from previous orders. These are estimated times and are for reference only.

Processing:
Processing time begins on the day you place your order. Processing usually takes 1-3 business days. Once processed, we can proceed to shipment.

Shipping

Country Costs Processing time Shipping time
Australia Free 1-3 business days 4-7 business days

Express shipping is available for an additional charge. These costs are calculated at checkout, and the delivery time is 3 business days.

Note:
Shipping delays may occur during holidays; manufacturers and couriers scale down operations. This is beyond our control. Normal operations resume immediately after the holidays.
Incorrect address details, customs procedures, and other issues may cause delivery delays.

Tracking your order

When your items are shipped, you will receive an email notification from us with a tracking number.

If you have not received this or if the tracking number does not work, do not worry, contact us and we will resolve it.

Delivery companies

For our Australian customers, we use Australia Post.

Changing your address

We cannot change the delivery address once the shipment is in transit. If you wish to change the delivery location of your order, please contact us within 24 hours of placing your order via info@wattlefashion.com or call us at +31 6 87 85 41 13. Please note that we process and ship orders within one business day after they are placed.

Cancellations:

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. Please refer to our refund policy if an order has already been shipped.

Unexpected delays

Delivery may take longer than the standard shipping times stated here. If your package takes TOO LONG (and beyond the time we have indicated), please contact us and we will help you resolve any issues we do not control.

Package damaged during transport:

If you receive a damaged package, refuse it and contact our customer service. If the package was delivered without your presence, contact customer service to discuss further steps.

 

ARTICLE 10 - LONG-TERM TRANSACTIONS: DURATION, TERMINATION AND EXTENSION

Termination

The consumer may terminate an agreement entered into for an indefinite period and which provides for the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement entered into for a definite period and which provides for the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of no more than one month, at the end of the fixed period.

The consumer may terminate the agreements referred to in the previous paragraphs:
at any time and shall not be restricted to termination at a specific time or in a specific period
at least in the same manner as they were entered into
always with the same notice period that the entrepreneur has stipulated for himself

Extension

An agreement entered into for a definite period and which provides for the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a fixed duration.

In deviation from the previous paragraph, a contract for a definite period that has been concluded for the regular delivery of daily, news, or weekly newspapers and magazines may be tacitly extended for a period of up to three months, if the consumer can terminate this extended agreement by the end of the extension period with a notice period of no more than one month.

A contract for a definite period that has been concluded for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months in the event the agreement relates to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.

A fixed-term contract for the regular delivery of introductory issues, daily, news, and weekly newspapers and magazines (trial or introductory subscriptions) shall not be tacitly continued and will automatically end after the trial or introductory period.

Duration

If a contract lasts more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate otherwise and termination before the end of the agreed duration is unacceptable.

 

ARTICLE 11 - PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the withdrawal period referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period commences after the consumer has received confirmation of the agreement.

The consumer is obliged to immediately report any inaccuracies in the provided or stated payment details to the entrepreneur.

If the consumer does not pay on time, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs previously communicated to the consumer.


ARTICLE 12 - COMPLAINTS PROCEDURE

The entrepreneur has a sufficiently disclosed complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur in a timely manner, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution procedure.


ARTICLE 13 - DISPUTES

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Australian law.


ARTICLE 14 - ADDITIONAL OR DEVIATING PROVISIONS

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.


ARTICLE 15 - PAYMENT OBLIGATION

By placing an order on our website, you agree to our terms and conditions and policies. By doing so, you also acknowledge that you have a payment obligation. A decision to refund your money without approval from Wattle Fashion does not mean that you no longer have a payment obligation. Therefore, Wattle Fashion reserves the right to retroactively charge you if, in Wattle Fashion's opinion, the money was refunded without valid grounds.


ARTICLE 16 - THE PRICE

During the period of validity stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in GST rates.

In deviation from the previous paragraph, the Operator may offer products or services with variable prices. These prices are subject to fluctuations in the financial market and the Operator has no influence on them. This linkage to fluctuations and the fact that stated prices are target prices will be clearly stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to them and:

  1. they result from statutory regulations or provisions; or

  2. the consumer has the authority to terminate the agreement as of the date the price increase takes effect.

The postal or courier service collects import GST or customs fees from the customer. Therefore, the Operator does not charge GST directly.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, the Operator is not obliged to deliver the product at the incorrect price.


ARTICLE 17 - CESOP

Due to the stricter measures introduced in 2024 to amend the “VAT Act 1968 (implementation of the Directive on Payment Service Providers)” and the introduction of the Central Electronic System of Payment information (CESOP), payment service providers may register data in the European CESOP system.